Returns & Refunds

30-Day Return Window

If your saber arrives with a manufacturing defect, you have 30 days from delivery to request a return or exchange. Contact support@xpecialify.com with photos of the issue and your order number.

What Is Covered

• Hilt defects (loose components, misaligned parts, finish issues)
• Electronic failures (soundboard not working, LED failure, Bluetooth issues)
• Blade defects on arrival (cracks, chips, LED strip failure on Neopixel blades)
• Missing items from your order
• Wrong item shipped

What Is Not Covered

• Blades damaged during dueling. Blades are consumable items. If you crack a blade sparring, replacement blades are available for purchase.
• Damage from misuse. Water damage, impact from non-dueling use (dropping on concrete), using incorrect chargers.
• Normal wear and tear. Scratches, scuffs, and finish wear from regular handling and dueling.
• Neopixel blade damage from heavy dueling. Our Neopixel sabers are rated for light to medium sparring only. If you crack an LED strip during full-contact fighting, the blade is not covered.

How to Return

1. Email support@xpecialify.com with your order number and photos of the issue.
2. We will confirm within 24 hours whether the return is approved.
3. If approved, we will provide a return shipping label (for defective items) or instructions for sending the item back.
4. Once we receive and inspect the returned item, we will issue a refund to your original payment method within 5 business days.

Refunds

Refunds are processed within 5 business days after we receive and inspect the returned item. The refund goes back to your original payment method. Depending on your bank, it may take an additional 3-5 business days to appear on your statement.

Exchanges

If you received the wrong item or a defective product, we will ship the correct replacement at no additional cost. Exchanges for a different model or electronics tier: contact us and we will help you place a new order and process the return.