Shipping Information
Processing Time
All orders are processed within 2-3 business days after payment is confirmed. You will receive a tracking number by email as soon as your order ships.
Shipping Times
Delivery typically takes 5-12 business days depending on your destination:
- United States: 7-12 business days
- Europe: 7-12 business days
- Asia Pacific: 5-10 business days
- Australia / New Zealand: 8-12 business days
Shipping Rates
- Free shipping on all orders over $200.
- Orders under $200: shipping calculated at checkout based on destination and weight.
Where We Ship From
All orders ship from our warehouse in Shenzhen, China. We ship worldwide.
Tracking Your Order
Once your order ships, you will receive an email with a tracking number. Use it to follow your package on the carrier website. If your tracking number has not updated in 5 business days, contact us at support@xpecialify.com.
Customs & Import Fees
International orders may be subject to customs duties, import taxes, or handling fees imposed by your country. These charges are the responsibility of the buyer. Check with your local customs office before ordering if you are unsure about potential fees.
Lost or Delayed Packages
If your package has not arrived within 20 business days of shipment, contact us. We will investigate with the carrier and arrange a replacement or refund if the package is confirmed lost.